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Home | IT Services Frequently Asked Questions | |||||||||||||||||||||||||||
We are all here to help you however we can. The best way to receive support is to put you request in TroubleTrakker. Trakker is our online help system. A Trakker tutorial is available here For specific questions and concerns, please email the appropriate person below:
How can I request access to a blocked website? We have an Internet filter in place to protect our students as required by the Children's Internet Protection Act (CIPA). We also filter out traffic that is bandwidth intensive and unrelated to the needs of our school district. The filtering mechanism uses broad categories to segment traffic and sometimes legitimate sites are blocked. If you find a site that you would like unblocked for your school, please notify your building principal. The IT Services Department will respond only to the requests coming directly from the school administrator. It is easy to forget a password with all of the online portals and programs that are available to educators today. If you need a reminder or a new password for network or email access please contact Jon Williams. If you need a PowerSchool password please contact Waynn Welton . I would like to purchase something... Each building has their own technology budget. Budgets are built on a yearly cycle that starts in October and ends in May. Please try to communicate your upcoming needs to your building principal at least a year in advance. Responsible fiscal planning requires a vision that incorporates curriculum, technology, and district goals. Please try to align your requests with these three criterion. Only legally licensed, district approved software will be installed on school computers. Requests for installation should be put in TroubleTrakker. If you are requesting the purchase of a software title, please try to communicate your upcoming needs to your building principal at least a year in advance. Responsible fiscal planning requires a vision that incorporates curriculum, technology, and district goals. Please try to align your requests with these three criterion I would like a blog or website... For information on either of these tools please contact Jason Saltmarsh. I have a question about NWEAs... NWEA testing questions should be directed to our NWEA Coordinator, Polly Meinders. I have a question about United Streaming or BrainPop... These streaming media subscriptions are available to our three elementary schools. If you are a teacher or a staff member at one of these schools please contact your Technology Ed Tech for password and login information. I would like access to a FirstClass conference... Please contact Jon Williams with your request. I need help with my SmartBoard... Please contact Jason Saltmarsh with your request. I would like to request professional development... Please contact Jason Saltmarsh with your request. A Trakker tutorial is available here. Who will help me with PowerTeacher? At KHS you can contact either Jane Matheson or Dave Creech. At MSK you can contact Sheila Wells. Where can I find resources about my MLTI laptop? At KHS you can contact lead teacher, Jen Frizzell. At MSK you can contact Nick Shuman. Or you can browse to our MLTI Resource page. Who do I see about MLTI repairs? At KHS you can contact Technology Ed Tech. At MSK you can contact MLTI Tech Lead Nick Shuman. If it is a local printer (printer cable attached to your computer) you will need a member of our department to perform the installation. Please submit a Trakker request with any pertinent details. Personal printers will not be supported, only printers that are property of RSU 21. If you want to install a network printer, please choose one of the following: Windows Apple
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