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KE - EDUCATION RELATED COMPLAINT PROCESS

  • Section K: School Community Relations

KE - EDUCATION RELATED COMPLAINT PROCESS  

Complaints should generally be addressed as close to the problem as possible.  The superintendent’s office can direct the Complainant (person making the complaint) to the appropriate person to respond to a specific complaint if the Complainant (person making the complaint) is unsure of whom to approach. Complaints should be addressed in a reasonable timeframe  

  1. Complaint Categories

  1. Classroom Complaints - Problems relating to an individual classroom should first be brought to the attention of the teacher involved.  

  2. School Complaints - Problems relating to a particular school should be brought to the attention of the principal/assistant principal.  

  3. Department Complaints - Problems involving special areas such as special education, transportation, food service, etc. should be called to the attention of the administrator who has responsibility for that program. 

  4. School Personnel Complaints - Complaints about individual school personnel should first be brought to the attention of that individual and then brought to their supervisor.

B.  Appeals

  1. Right to Appeal

If a complaint is not addressed in a reasonable timeframe or if the Complainant is not satisfied with the disposition of the complaint, the Complainant may appeal to a higher level pursuant to the process set forth below in subsection a.  

  1. - A written statement of complaint including details of the complaint and allegations should be provided as follows.   

    1. Classroom Complaints - Appealed to the Principal in the first instance and then elevated to the superintendent. 

    2. School Complaints - Appealed to the Superintendent. 

    3. Department Complaints - Appealed to the Superintendent. 

The Superintendent of Schools is generally the final source of appeal.

2. Appeals to the School Board

Should dissatisfaction remain after the above steps have been taken, the Complainant will communicate to the Superintendent a request for Board appeal.  The Superintendent, Board Chair, and legal counsel will review the issue within a reasonable timeframe and determine whether it is appropriate for full board review. This decision and reason(s) for not selecting the appeal for full board review will be communicated with the interested parties in writing. Legal counsel will be consulted regarding appeals.

If the matter is not selected for review, the Superintendent and Chair will inform the members of the Board of their determination. 

If the matter is selected for review, the matter will be placed on the agenda for a regularly scheduled Board meeting. The decision of the Board will be communicated in writing to all interested parties.

C. School Board Members 

If approached about a complaint, Board members should direct Complainants to the person best able to solve the problem and request information on the disposition of a particular problem as outlined in this policy. Board members must only act within the setting of a Board meeting and only after all avenues of appeal have been exhausted not as individuals.

Adopted:  10/16/00

Reviewed: 06/21/10

Reviewed: 4/22/24

 

  • Section K